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Product and Payment Policy

ARE THE PRODUCTS OFFICIAL/GENUINE/AUTHENTIC?

Yes, all products are brand new 100% Original products. All products are 100% authentic and are manufactured under the Brand name GIFTICS.


ARE THE PRODUCTS SAME AS SHOWN IN THE IMAGE?

Certainly! The high definition Images are designed to give a complete view. You can also click on the Image to Zoom-in.

Give us feedback by writing to us without hesitation at [email protected] At Giftics we are passionate about making sure that your opinion is heard and you get the best possible solution to whatever problem needs solving!


PAYMENT OPTIONS?

We accept online payments through Credit Card, Debit Card, Netbanking, UPI and popular Wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money, PayZapp etc.

We also provide COD(Cash On Delivery) option to our customers for a convenience fee.


SECURITY?

All prepaid payments are processed through an online payment gateway system. You need not worry about your credit/debit card information falling into the wrong hands because your bank will authorize the transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue via the online payment gateway an authorization code and confirmation of completion of transactions.

Our trusted payment gateways use SSL encryption technology to protect your card information.


IS THE PRICE SHOWN TO ME AT CHECKOUT INCLUSIVE OF EVERYTHING?

There are absolutely no hidden charges. The prices listed for all items are final and all-inclusive. The prices you see on checkout are exactly what you pay.


HOW DO I PAY USING A CREDIT/DEBIT CARD AND IS IT SAFE?

We accept all Credit Card, Debit Card, Netbanking, UPI and popular Wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money, PayZapp etc. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

We won't share your personal information with anyone. Because we understand therefore we respect your privacy. We take extreme care with your details. At no time does even Giftics have access to your credit card, debit card or any bank details, thus making your payment ultra secure. All Credit/Debit card details remain confidential and private. For details please read our Privacy Policy.


HOW DOES COD (CASH ON DELIVERY) WORK?

  • At the time of delivery please hand over the CASH against delivery of the product.
  • The product will be delivered in a sealed condition.
  • Please DO NOT accept any package which is appears to be tampered or damaged externally.
  • Kindly note that option of Cash on Delivery is available only for certain pin codes and on certain products.
  • A COD convenience charge of Rs 50 is applicable on order of any value.
  • To confirm if your area is eligible for COD, please enter your pin code in box provided on the product detail pages.

BILLING & SHIPPING DETAILS:

Please take extra care while filling your Billing Details and Contact Information.

Your Name and Address should be exactly as it appears on your Credit Card/Debit Card statement.

Your Contact information should be verifiable by your Bank/ Credit Card provider in authorizing payment.

Please take care that your Billing Details and your Name and Address exactly as they appear on your Credit Card/Debit Card statement and contact information that your bank or Credit Card provider/Bank may verify in authorizing payment.

Your contact information also helps us to send you order confirmation and update you at all times about your order. Shipping Details are the delivery name, address and contact details where you would like your order delivered. If your Billing and Shipping details are the same, simply click the box provided. Billing Address & Shipping Address could be different. Please make sure to fill in the right one at the right place.


PACKAGING INFORMATION:

Our team makes sure your shipment reaches as it left our warehouse. Our boxes are sturdy and the items are wrapped in bubble wrap for protection. All merchandise is packed securely in a mail Box. Because we are customers ourselves, we know how frustrating it can be when the packaging is not quite right.


ARE THE PRODUCTS LISTED ON THE WEBSITE ALWAYS IN STOCK?

If the product is discontinued, we de-list it from the website.

If a product is out of stock, we have “notify me” option on the product detail page.

If we receive an order for an out of stock product, we’ll try our level best to get it for you and if unfortunately we can’t, you’ll have your money back.