My Cart

Mini Cart

Help & FAQ's

About Giftics.com:

What is Giftics.com?

Giftics.com, is online home store that exclusively sells Art & Craft Products which includes Home Decor, Wall Decor, Showpieces, and Greeting Cards with the widest range of products.


How do I get in touch with you?

Our customer service team can be contacted via email at [email protected]. For business enquiries please contact [email protected]. Alternatively, we can also be reached at +91-9833145789 (10 AM - 7 PM).


My Account and Order:

How do I register and start my new account?

Please click on 'Create New Account', which is located on the top right hand side of the website. You will see a new page where you can fill in your details as requested before clicking 'Submit'.

Registration should now be complete and you should receive a confirmation e-mail to the registered mail id.


How do I update my details on my account?

Please go to the ‘Your Account’ tab on the top right hand side of the page and click on Your Account. Click on Account Information on left side of the page; update your details and 'Save' to save the changes once you are finished.


I need personal assistance with my order. Who can I contact?

Our customer service centre is happy to assist you with your order on +91-9833145789 (10 AM - 7 PM) or you can also write to us at [email protected].


Is it necessary to have an account to shop on 'Giftics.com'?

Giftics.com gives you the option of shopping as a guest too. Just enter your email id on the checkout page and enjoy our fabulous range of products.


I am having problems ordering through your website. What can I do?

Our website is best supported by Google Chrome, Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer care team on +91-9833145789 (10 AM - 8 PM) or mail us at [email protected].


What are cookies? Do I need to enable cookies in my browser?

Cookies are small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer to protect your account information. You can log out by clicking on 'Logout' in the top right hand corner of the page under Your Account.


Can I place my order over the phone?

Yes, you can place your order over the phone. Please call our customer care representatives on +91-9833145789 (10 AM - 7 PM) and they will assist you in the buying process.


Is Cash on Delivery is available for every product and every location?

Cash on Delivery option is available for selected products. You can check on product detail page or cart page whether Cash on Delivery is available or not? We deliver Cash on delivery orders on selected location based on availability of courier our partner.


Cancellations and Returns:

Can I cancel an order?

Cancellations are possible only until the pre-shipping stage. Please contact our customer care team on +91-9833145789 (10 AM - 7 PM) or mail us at [email protected] for any assistance. Please note that no cancellation will be allowed once any product of the order is shipped.


How do I initiate a return process?

Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to [email protected] or calling us at +91-9833145789 (10 AM - 7 PM). Click here to read our Returns Policy.

Please do not return products without first speaking to a representative at giftics.com. For Products returned without our knowledge, we will not be able to process a refund.

Once a return request is authorized from our end, we will pick up the product ourselves or get it picked through any of our partners.


Who pays for the shipping if I send the item back?

We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end. If product return reason is wrong product received or damaged or defective product received then reverse pickup charges is borne by us, for any other reason reverse pickup charges will be borne by buyer.

In case you need to send the product yourself, kindly ensure that you use a track-able shipping method (e.g. FedEx, Delhivery, Blue Dart etc.). Please ensure that product is packed in transit worthy packaging. Shipping cost for all approved reverse pick up cases will be reimbursed to 10% of selling price or the actual cost, whichever is lower. Also, please send an email to [email protected] with your order details and the tracking ID of courier used or call our customer service centre on +91-9833145789 (10 AM - 7 PM) to inform about dispatch of product from your side.


What is the return notice period?

Returns will be accepted only for Damaged / Defective / Incorrect products. Refund will be provided only in case replacement for the same product is not available.

Please notify us about the receipt of a Damaged/ Defective product maximum within 48 hours of delivery. Please note that any complaint raised for Damaged /Defective / Incorrect products after 48 hours of delivery will not be accepted.

Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process)


In which cases are returns not possible?

The returned product should be unused, in its original packaging, along with the price tags, labels, original packing, freebies and accessories, if any and in the same condition as you received the product.

The return request should be made within the return notice period, if any, should be unused or undamaged. Any damages/defects which are not covered under the manufacturer's/brand’s warranty or because of Product use are not covered under the Returns Policy.


What can lead to cancellation of my order?

A cancellation may happen if a product is rejected in our Quality Check process or if it is out of stock. Also, in some cases when our logistic partners are unable to deliver to the desired delivery location, the order may be cancelled. Before cancellation of your order you will receive call from our customer care executive regarding the same.


What if the packaging of the product is damaged upon delivery?

If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.


What if the product has missing parts or defects?

If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team.

For any short-shipment / missing parts / faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts / defects within 48 hours of delivery of the product, in order to receive the replacement.


Can I return a product that is found to be faulty upon use?

No, we don't accept used product as a return. You will need to inform us of any damage / defects parts within 48 hours of delivery of the product, any complaint raised after 48 hours of delivery will not be accepted.

Refunds:

How long does it take to receive a refund?

We will process your refund within 3-4 business days of receiving the returned product in its original packaging.


How will I receive the refund?

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

Refunds for cash payments will be issued either through an account payee cheque in the customer's name (given as "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.


I have placed an order, and now want to cancel one of the items from it. How will the refund be processed?

In case your order does not shipped, you can go ahead with the cancellation as per the cancellation policy and obtain a partial refund accordingly. Refund amount will be equivalent to amount deposited in lieu of the cancelled item(s) at the time of placing the order will be refunded.


I've still not received the refund to my bank account. Why?

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

Refunds for cash payments will be issued either through an account payee cheque in the customer's name (given as "billing name" at time of purchase), or an online transfer via NEFT to the customer's bank account.

All refunds are processed within 3-4 business days of receiving the returned product in its original packaging and a transaction number is shared post which the said amount will be credited to your account within 7 business days. Please contact our customer care team on +91-9833145789 (10 AM - 7 PM) for further queries or mail us at [email protected].


Stock & Reviews:

Can I place an item on hold for purchase at a later date?

We provide you with the opportunity to create your own wish list where you can select product(s) for further purchase. The availability of the item(s) depends on the date of final purchase.


When can I expect new product(s) to be listed on your website?

We keep updating our product range, so we invite you to visit our website frequently. You can also checkout our new products by clicking here


How can I provide feedback about a product?

We look forward to hearing feedback about our product(s). You can find a section specifically designed for reviews on each product page. Additionally you can send your feedback to us at [email protected] on all working days.


Shipping and Delivery:

How long does it take for delivery?

When you order from our website, we ensure that all items of your order are delivered within 5-10 business days. To check the delivery time, please enter the correct pin code of the location where you want the product to be shipped. Please do note that delivery time depends on your location and time taken by our logistic partner to deliver products.


Can I have my stuff delivered on a particular day?

We strive to deliver products purchased from Giftics.com in excellent condition and in the fastest time possible. However, we can't commit on the same.


How much do I have to pay for delivery?

We provide free delivery in India. However, weight based shipping will be charged outside India. Shipping charges (if applicable) will be displayed on the checkout page. Shipping charges (wherever applicable) are based product size and delivery location.


Can I open the COD parcel before making the payment?

We apologise, but we do not have an open delivery system at Giftics.com. In case you have any issues with the product, please feel free to get in touch with our customer care team on +91-9833145789 (10 AM - 7 PM).


How can I track my order?

You can get an updated status of your order under ‘My Orders’ section. Click on the order number to get exact status of the order and its tracking details. Once an order is shipped the tracking number (AWB number) and shipping agent details are updated against each item of you order.

Your order status is also updated to you via emails and SMS at every step. If you are having trouble with the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91-9833145789 (10 AM - 7 PM) or drop us an email [email protected]. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Using tracking details you can easily track your order and receive detailed information on your package.


Can I return the order to the courier agent and take my cash back from him?

We apologize but we do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact our customer care on +91-9833145789 (10 AM - 7 PM) or drop us an email at [email protected].


Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).


What if I am not home when my package arrives?

If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In case you find that delivery is unsuccessful, please contact our customer care on +91-9833145789 (10 AM - 7 PM) or drop us an email at [email protected].


Does Giftics.com deliver products outside India?

Yes, we deliver worldwide.


My items haven't arrived yet. What can I do?

You can get the updated status of your order under ‘My Orders’ section. Click on the order number to get exact status of the order and its tracking details. Once an order is shipped the tracking number (AWB number) and shipping agent details are updated against each item of you order.

If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, giftics.com reserves the right to cancel the order, in which case, we will fully refund the amount to you.

Please get in touch with our Customer Care Team at +91-9833145789 (10 AM - 7 PM) or drop us an email at [email protected] for any further queries.


How do I change my shipping address after my order has been placed?

In case of any exception, kindly mail us at [email protected] or speak to the customer care team on +91-9833145789 (10 AM - 7 PM) and they will assist you in the best possible way.